Refund Policy

At Global IT School , we aim to provide a transparent and hassle-free refund process for our users. If you are unsatisfied with your purchase or encounter issues, you may request a refund under the terms outlined below. Please note that all refunds are subject to the transaction fees charged by SSLCommerz , as these fees are included in the course fee and cannot be recovered once the payment is processed.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

1. Timeframe:
   • Refund requests must be submitted within 3 days of the payment date.
2. Class Attendance:
   • You must not have attended any live or recorded classes associated with the course.
3. Course Content Usage:
   • You must not have accessed or downloaded any course materials, videos, or resources.
4. Transaction Fees Deduction:
   • The transaction fees charged by SSL Commerz will be deducted from the refunded amount. These fees vary depending on the payment method used, as per the structure below:

SSL Commerz Transaction Fee Structure

How to Request a Refund

If you meet the eligibility criteria, follow these steps to request a refund:

1. Contact Support:
   • Call our customer support team at +88 0175 1900 223 (available from 10 AM to 05 PM) or email us at support@globalitschool.com .
   • Provide your registered email address and phone number used during the purchase.
2. Submit Details:
   • Our support team will guide you through the process and send a form via SMS or email to officially submit your refund request.
   • Include details about the issue (e.g., technical problems, mistaken purchase, or unmet promises) to help us verify your claim.
3. Verification Process:
   • Once your request is received, your access to the course will be temporarily suspended while we review your case.
   • You will receive a confirmation via SMS or email with a unique Support Ticket ID to track the status of your request.

When Will a Refund Be Applicable?

Refunds will be granted in the following scenarios:

• Technical Issues: If you are unable to access the course due to technical problems on our platform despite having a stable internet connection.
• Incorrect Purchase: If you mistakenly purchased the wrong course or format (e.g., live class instead of recorded sessions).
• Unmet Promises: If Global IT School fails to deliver the resources or services promised in the course description.

When Will a Refund Not Be Applicable?

Refunds will not be granted in the following cases:

• If the refund request is submitted after 3 days of purchase.
• If you have attended any live or recorded classes.
• If you have downloaded course materials or interacted extensively with the course content (e.g., quizzes, assignments).
• For e-books or subscription-based courses where classes have already commenced.
• If the issue arises due to external factors, such as internet outages or device malfunctions unrelated to our platform.

What Happens After You Request a Refund?

1. Temporary Lock:
   • Once your refund request is submitted, your access to the course will be temporarily suspended to prevent further usage.
2. Verification Timeline:
   • Our team will review your request and notify you of the outcome within 3 working days via SMS or email.
3. Refund Processing:
   • Approved refunds will deduct the applicable SSL Commerz transaction fees from the total course fee.
   • The remaining amount will be processed within 7-10 working days and returned to the original payment method (via SSL Commerz).
   • If the original payment method is unavailable, refunds may be issued as a voucher for future use on our platform.
4. Confirmation:
   • You will receive a confirmation message via SMS or email once the refund has been successfully processed.

Example Calculation of Refund Amount

Let’s assume you paid BDT 1,000 for a course using a Visa card. Here’s how the refund amount would be calculated:

• Transaction Fee (2.50%): BDT 1,000 × 2.50% = BDT 25
• Refundable Amount: BDT 1,000 – BDT 25 = BDT 975

The final refund amount of BDT 975 will be credited to your original payment method.

Additional Notes

• Re-enrollment: If your refund is approved, your progress in the course will be removed. To re-enroll, you will need to start the course from the beginning.
• Policy Updates: Global IT School reserves the right to update or modify this refund policy at any time. Any changes will be communicated via email or posted on our website.

Contact Us

For questions or assistance regarding refunds, please reach out to us:

• Phone: +88 0175 1900 223 (10 AM – 05 PM)
• Email: support@globalitschool.com

We are committed to ensuring your satisfaction and providing a fair resolution to your concerns. Thank you for choosing Global IT School !